Who we are
The link to our web page is: https://ofoleroncouvalencia.com.
The present Terms and Conditions have the objective of defining the general conditions of sale of tickets (tickets) for the festival O Fole Roncou (Festival OFR) at https://ofoleroncouvalencia.com/ (website OFR), the use of personal data and other relevant topics related to the OFR Festival, organized by the Associação Forró Valencia (Associação FV) registered as CIF: G98923691 in Valencia/Spain.
The people who participate in the event are defined in this document by “user”.
To successfully purchase your ticket, the user must pay the value of the chosen ticket using the payment method available on the OFR website.
The user’s purchase will be concluded when he receives a confirmation email from email@example.com with the subject [#<order number>] Ticket – OFR2022, content or ticket purchased with a visible QR code.
The OFR Festival is not responsible for errors or delays in the payment process. In case of errors not processing the payment, the user will have to repeat the purchase process.
The payment process is carried out through the Servired/RedSys payment method. The OFR website does not store credit card data under any circumstance.
The prices are published on the page https://ofoleroncouvalencia.com/ and official social networks (/www.facebook.com/OFoleRoncou or on Instagram www.instagram.com/ofoleroncou/ @ofoleroncou) and must be understood in Euros.
4. Changes and Returns
IN CASE OF POSTPONEMENT OF THE 2022 EDITION OF O FOLE RONCOU DUE TO THE GLOBAL GROWTH OF THE PANDEMIC (COVID-19) OR FOR ANY OTHER REASON, ALL TICKETS FOR THE 2022 EDITION (AUGUST 11 TO 16) WILL BE VALID FOR THE EDITION OF THE YEAR 2023.
OFR Festival IS NOT RESPONSIBLE FOR RESOLD/EXCHANGE TICKETS.
IN CASE OF RESALE OR EXCHANGE OF TICKETS, SEND AN EMAIL TO firstname.lastname@example.org WITH THE FOLLOWING INFORMATION:
- YOUR NAME
- YOUR E-MAIL
- THE TICKET ORDER NUMBER
- THE TYPE OF TICKET
- NAME OF THE NEW TICKET HOLDER
- EMAIL OF THE NEW TICKET OWNER
FAILURE TO SEND THIS INFORMATION TO THE INDICATED MAIL MAY PREVENT THE NEW HOLDER’S ACCESS TO THE EVENT, SINCE OFR FESTIVAL WILL NOT KNOW THE NEW HOLDER’S PERSONAL DATA TO ALLOW THEIR ACCESS TO THE EVENT.
5. User support
If necessary, any request for information, doubt or claim should be addressed to email@example.com.
All the contents and prices described and presented on the OFR website are the responsibility of the Promoter Entity of the OFR Festival Event, Asociación FV, and these contents may:
- Be modified at any time, and without prior notice, by them
- Be outdated or contain errors.
It is the responsibility of the user to present the purchased ticket with the visible QR Code together with an official personal identification document to participate in the OFR Festival. The user is also obliged to use and keep visible any additional identification provided by the OFR Festival during the Festival activities.
In situations of permanence in the event with improper or abusive behavior towards the organization or any person present at the event and, regardless of the applicable legal procedure, the responsible team reserves the right to request this person to leave the event.
The organization is not responsible for personal items that are taken or left at the event.
7. Privacy and Security Policy
The organization of the event adopts all the technical measures to guarantee the privacy of the information entrusted to it.
User data is protected and its treatment will be solely for the exclusive use of the OFR Festival. Third party applications will have access to this data only when absolutely necessary (example: payment platform).
By participating in the OFR Festival, the user agrees that, for due legal purposes, authorizes the use of photographs and images captured during the activities promoted by the festival’s photographers. These images and photographs may be used for advertising initiatives or action promoted by the OFR Festival or the FV Association, thus waiving any right or compensation that may arise from this use. The photographs may be partially or fully reproduced on any support (paper, digital, magnetic, textile, plastic, etc.) and integrated into any other material (photography, drawing, illustration, painting, video, animation, etc.) known or in progress of existence The images captured on video may also be used for any advertising or promotional purpose resulting from the Association’s actions.
8. Extraordinary security measures (Covid-19)
During the period of the OFR Festival, the current measures defined by the Government of Spain related to the protection and contingency of COVID-19 will be complied with.