Who we are
The link to our web page is: https://ofoleroncouvalencia.com.
The present Terms and Conditions have the objective of defining the general conditions of sale of tickets (tickets) for the festival O Fole Roncou (Festival OFR) at https://ofoleroncouvalencia.com/ (website OFR), the use of personal data and other relevant topics related to the OFR Festival, organized by the Associação Forró Valencia (Associação FV) registered as CIF: G98923691 in Valencia/Spain.
The people who participate in the event are defined in this document by “user”.
To successfully purchase your ticket, the user must pay the value of the chosen ticket using the payment method available on the OFR website.
The user’s purchase will be concluded when he receives a confirmation email from firstname.lastname@example.org with the subject [#<order number>] Ticket – OFR, content or ticket purchased with a visible QR code.
The OFR Festival is not responsible for errors or delays in the payment process. In case of errors not processing the payment, the user will have to repeat the purchase process.
The payment process is carried out through the Servired/RedSys payment method. The OFR website does not store credit card data under any circumstance.
The prices are published on the page https://ofoleroncouvalencia.com/ and official social networks (/www.facebook.com/OFoleRoncou or on Instagram www.instagram.com/ofoleroncou/ @ofoleroncou) and must be understood in Euros.
4. Changes in tickets and Returns
IN CASE OF POSTPONEMENT OF THE 2023 EDITION OF O FOLE RONCOU FOR ANY REASON, ALL ENTRIES FOR THE 2023 EDITION WILL BE VALID FOR THE 2024 EDITION.
Ticket refunds are not accepted, but the Festival O Fole Roncou supports participants with the Facebook group Exchange tickets / Intercambio de tickets OFR23 for the purchase and sale of second-hand tickets. But attention: OFR Festival IS NOT RESPONSIBLE FOR RESOLD/CHANGED TICKETS.
IN CASE OF RESALE OR EXCHANGE OF TICKETS, IT IS COMPULSORY TO FILL IN THE FORM IN THE LINK https://forms.gle/WPngGcNFEoV6brZx7
FAILURE TO COMPLETE THE FORM MAY PREVENT THE NEW REGISTRANT FROM ACCESSING THE EVENT.
5. User support
If necessary, any request for information, doubt or claim should be addressed to email@example.com.
All the contents and prices described and presented on the OFR website are the responsibility of the Promoter Entity of the OFR Festival Event, Asociación FV, and these contents may:
- Be modified at any time, and without prior notice, by them
- Be outdated or contain errors.
It is the responsibility of the user to present the purchased ticket with the visible QR Code together with an official personal identification document to participate in the OFR Festival. The user is also obliged to use and keep visible any additional identification provided by the OFR Festival during the Festival activities.
In situations of permanence in the event with improper or abusive behavior towards the organization or any person present at the event and, regardless of the applicable legal procedure, the responsible team reserves the right to request this person to leave the event.
The organization is not responsible for personal items that are taken or left at the event.
7. Privacy and Security Policy
The organization of the event adopts all the technical measures to guarantee the privacy of the information entrusted to it.
User data is protected and its treatment will be solely for the exclusive use of the OFR Festival. Third party applications will have access to this data only when absolutely necessary (example: payment platform).
By participating in the OFR Festival, the user agrees that, for due legal purposes, authorizes the use of photographs and images captured during the activities promoted by the festival’s photographers. These images and photographs may be used for advertising initiatives or action promoted by the OFR Festival or the FV Association, thus waiving any right or compensation that may arise from this use. The photographs may be partially or fully reproduced on any support (paper, digital, magnetic, textile, plastic, etc.) and integrated into any other material (photography, drawing, illustration, painting, video, animation, etc.) known or in progress of existence The images captured on video may also be used for any advertising or promotional purpose resulting from the Association’s actions.
8. Extraordinary security measures (Covid-19)
During the period of the OFR Festival, the current measures defined by the Government of Spain related to the protection and contingency of COVID-19 will be complied with.
9. Program and updates
The festival program (start and end times, location, teachers, artists) is subject to last minute changes or cancellations of activities due to external reasons. Follow us on social media and website for updates.
10. Ticket cancellation
The Festival reserves the right to cancel tickets sold in case of fraud, misuse of discount coupons or advance purchase to unauthorized users.
The discount codes sent to Forró Valencia Association members are only valid for users who have paid their membership fee up to date. Tickets of non-members who use these discount codes will be cancelled.
Users who have registered with Pre-Reservation will have the right to purchase tickets in advance (from March 30 to April 1, 2023). Advance purchases made by users not registered on the pre-reservation form will be cancelled.